Overview
The FL Executive dashboard serves as a powerful tool for management, providing a comprehensive overview of overall company performance at both the national and state levels. This dashboard consolidates high-level metrics derived from various detailed dashboards, allowing for a deeper dive into specific subject areas.
The reported metrics included in this dashboard encompass key performance indicators that encompass vital aspects of our operations. These metrics include patient volume, Net Promoter Score (NPS), patient satisfaction, roster activation, roster adds and deletes, completed appointments, website visits, and Florida app registrations.
By presenting these metrics in a consolidated format, the FL Executive dashboard enables management to identify areas that require further analysis and attention. This comprehensive view of company performance is instrumental in facilitating internal performance review sessions and provides valuable insights for payer meetings, ensuring effective communication and alignment with our partners.
With the FL Executive dashboard, we gain a holistic understanding of our organization's performance and can make informed decisions to drive continuous improvement. This dashboard serves as a powerful tool for strategic planning, performance management, and identifying opportunities for growth and enhancement across our operations.
Dashboard Definitions
Patient Volume: Tracks total actual roster and non-roster patient volume against Sanitas’ growth targets.
Roster Activation: Tracks seen Roster patients in the calendar year against an overall target for the USA.
App Registrations: Tracks registrations for the mySanitas app against a set target. Once the app is deployed to other markets, this metric will show up in the state tabs
NPS Score: Tracks NPS survey results against a USA target
Open Appointments 3 wk: Tracks appointment availability (open appts of total appts) in providers calendars on week 3 against a target.
Roster Adds: patients who are new to a roster in a given month
Roster Deletes - patients who fell off the roster from one month to the next
Roster Retained - patients who stayed on the roster from month to month (historical trends)
Tenure: How many months the member has been in a roster. For example: 13-24 months.
Dashboards ABCs
Tabs
Upon opening a dashboard, you will be directed to the first tab by default, which is typically a national view for Sanitas USA users who need to see all states consolidated into one tab. To see a more granular view (State, Region, Location), you should navigate to the additional tabs, if applicable.
Controls
Controls allow you to filter or refine the data displayed within a dashboard. Utilize the down arrow to expose all available control options for a dashboard. Once selected, controls will remain set even if you navigate to a different tab.
Reset Controls
Utilize the reset arrow located above the controls to reset the options before navigating to a new tab or attempting to apply new criteria.
Downloading Pages
Each page can be downloaded by clicking on the export icon in the top right corner of the page. This will create a PDF document that can be downloaded or printed.
Downloading Individual Charts, Tables or Data
You can also download individual charts, tables or data. To do so, click on a chart to display the ellipsis (three dots) in the top right corner. Clicking on this ellipsis will allow you the option to download in cvs and/or excel formats.
Scroll
Most dashboards and visuals extend beyond the available area exposed on a user's window. Dashboards and visuals are scrollable, don't forget to utilize the navigation bars or your middle mouse wheel to do so.
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